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for all you Graphic and Web Design Services

Thank you!

The Crazy Lemon Graphics team would like to take this opportunity to say THANK YOU!
Thanks for considering us – we know there’s many other designers, but we’re special.
Thanks for taking the time to look at our website – we know your time is valuable.
Thanks for getting in touch – we really do appreciate all new clients.
And a special thanks for entrusting us with your design requirements – we will not disappoint!

For your Graphic and Web Design Services, we’ve got you covered.

Trust Agreement

Crazy Lemon Graphics

Graphic design terms & conditions

Rights & Ownership

The Client shall be entitled to full ownership of all final artwork (excluding original design files, unless upon prior arrangement) created during the project upon full payment of the agreed fee.  All products remain the property of Crazy Lemon Graphics, until fully paid for. No artwork will be supplied without full payment.

Client Feedback

The Client should be prepared to offer some initial feedback as to how closely the suggested designs meet with their general needs and expectations. The Client should select the design strategy that best suits their needs and assemble and deliver a list of any desired discussion points for revision (if necessary) to Crazy Lemon Graphics. The Client is more than welcome to combine elements from the different looks to create a FINAL look within three revision rounds. The Client will then approve/signoff on the final design strategy.

Third Party Contracts

Crazy Lemon Graphics are not responsible for contracting other creative professionals to provide services that are not offered by the studio. No project will commence on the assumption that third parties might be required for project completion. Such details will be finalised prior to project commencement, unless requested by The Client at a later date.
Third Parties to consider:
• Photographers
• Videographers
• Copy Writers
• Printers
Crazy Lemon Graphics cannot be held responsible for any loss or damages occurring after final sent through of artwork to supplier!  Please check final artwork and require proof prints through suppliers before commencing with projects.

Payment Schedule

Because a lot of time, effort and dedication goes into providing The Client with the perfect design, The Client is required to pay a 50% deposit prior to work commencing. The project will only commence once the down payment is received by Crazy Lemon Graphics.  The down payment is non-refundable. The remaining 50 % is payable to Crazy Lemon Graphics upon completion of the project, before the original artwork and open file format will be supplied to The Client. Please note this is a strict Company policy but adhere to this to avoid any unpleasantness.

Delayed Payment

If, after the project has commenced, proofs has been sent through and completed within 30 days, subsequent invoices are not paid within 30 days, a 5% “delayed payment” fee will be charged. This initial 5 % figure will be added upon each recurring 30 day period until the full amount has been received by Crazy Lemon Graphics.

Revisions

All projects includes Revision Rounds (specific amounts). Should extra revision rounds be required a separate quotation will be supplied accordingly. Crazy Lemon Graphics cannot and will never limit The Client to change their minds. Though the price at the beginning of the contract is based on the length of time that Crazy Lemon Graphics estimate they’ll need to accomplish everything as requested to be achieved, additional estimates can be requested for any further or additional changes to be implemented. The Client must assume that, after sign-off, all additions, alterations, changes in content, layout or process changes requested by The Client, will alter the time and cost.

Additions and Alterations

New work requested by The Client and performed by Crazy Lemon Graphics after ATP (agreement to proceed), is considered an addition or alteration (extra revision round). If the job changes to an extent that substantially alters the specifications described in the original estimate, Crazy Lemon Graphics will submit an additional quotation to The Client, and both parties must agree to the revised or additional fee before further work proceeds.

File Formats

Fully paid for designs will be supplied to The Client in: OPEN FILE FORMAT (PSD or AI), PRINT READY JPEG, PNG & PDF.  Open files supplied for printing purposes only. No editing by The Client will be possible unless Adobe Photoshop and/or Adobe Illustrator is used. 

Backup

Crazy Lemon Graphics is not responsible for the Backup of any Final Designs once supplied to The Client as stated above. After final sign-off & delivery, backup arrangements can be quoted for separately if requested for by The Client.

Errors and Omissions

Crazy Lemon Graphics is not responsible for proofreading any designs. The Client is responsible to check proofs and other deliverables carefully for accuracy in all respects, ranging from spelling to technical illustrations. Crazy Lemon Graphics is not liable for errors or omissions. The Clients’ signature or go-ahead e-mail, or that of the authorised representative is required on all artwork prior to release for printing, digital publication, or other implementation.  Should the client give the authorization for releae, and it is found afterwards there is an error caused by the lack of this step, additional charges will be quoted, either fixed or hourly, depending of the scope of the amendments required. If there’s any additional cost involved for reprinting or digital publishing, this will be for the client’s account, and will be discussed and quoted for before resubmitted to the relevant third party.

Deadlines

A Note on Deadlines:
Crazy Lemon Graphics loves deadlines and we hit every single one of them every time. In order for us to do this for you, however, it is important that you hit every deadline, too. We will rely on you to keep the project flow going with your approvals and sign-offs, as well as getting us content for your website in a timely manner—typically before any design can begin. Out-of-contact time and delays in approvals will directly affect the project schedule, necessitating our moving deadlines and milestones back accordingly, but note that payment milestones will remain as scheduled. By signing this document, or with email confirmation of approval, you acknowledge your responsibilities in keeping the project on-schedule. By the same token, in the unlikely event we miss one of our deadlines, the payment milestones will be adjusted accordingly.
If The Client fails to deliver necessary content, resources, or feedback by the time Crazy Lemon Graphics deems crucial to any deadline, all deadlines and milestones (except payment milestones) will be adjusted accordingly. 
The Client’s failure to meet timeline/milestone or content obligations for a period of 7 days or more will result in reallocation of The Studios’ resources and work on the project will be delayed or may cease.

FORCE MAJEUR CLAUSE - CIRCUMSTANCES BEYOND OUR CONTROL

We shall not be liable to you for any breach, hindrance and/or delay in the performance of a Contract attributable to any cause beyond our reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitations suppliers, government, quasi-governmental, supra-national, local authorities and/or hackers), insurrection, riot, civil commotion war, hostilities, war like operations, national emergencies, terrorism, arrests, piracy, restraints or detainment of any competent authority, strikes or combinations or exclusion of work labour, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems public utility supplies (including electrical, telecoms and/or internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation (”Event of Force Majeure”), regardless of whether the circumstances in question could have been foreseen.

Cancellation

A cancellation fee for work commenced or completed shall be paid by The Client, with the fee based on the stage of project completion. The fee will not exceed 100 % of the total project cost. This fee will be based on hours already spent on the project.  If after project commencement, client communication (face-to-face, telephone, or email) stops for a period of 30 days, the project can be cancelled by Crazy Lemon Graphics.
Thereupon, Crazy Lemon Graphics can choose to cease further work on the project.

Promotion

Crazy Lemon Graphics has the right to use the digital format of all completed designs for publication or other promotional purposes and for these purposes only.

Communication

Crazy Lemon Graphics can be reached by telephone or email from Monday to Friday between 8:30am and 5pm or by a best schedule appointment agreed upon. All revisions to be supplied ONLY in written format (e-mail), no revisions will be commenced, based on telephonic requests/ discussions.

Confidentiality

The Client must inform the designer in writing before the project commences if any portion of any material or information provided by The Client is confidential.

And Lastly This...

In order for us to obtain a high-level of excellence, your commitment to this project is highly valued and will be directly reflected in the results. By hiring our Studio you’ve enlisted our expertise at how best to accomplish the goals that your team and our team have defined. In order to accomplish those goals we require your participation and cooperation – even if you don’t fully understand some of the elements or designer terms (which we’ll work hard to make clear). In the end, we can only accomplish what we are allowed to accomplish; the quality of the result will depend significantly on the quality of your participation.

Web Design Terms & Conditions

Process Description

It is in our ability to complete the website within 30 working days as long as The Client supplies us with all the relevant information within 7 working days after the deposit payment, unless otherwise arranged.
A mutually agreed upon date should be established, in advance, on which the website will go live.
As soon as Crazy Lemon Graphics has received the 50% deposit, the Studio will open The Client’s task on Crazy Lemon Graphics’ Workflow System.
Crazy Lemon Graphics as a team will start brainstorming with regards to the concept and layout of the project, according to the branding requirements received from The Client.
The design process will then start, with regards to the layout, the look & feel and the styling.  During this period of time The Client should start compiling all relevant information (in word format) and high-res photos/images which must be supplied to Crazy Lemon Graphics.
7 days after deposit and content has been received by Crazy Lemon Graphics, the website layout visuals will be presented to The Client as a live preview, to give The Client an idea of the look and feel of the website template.
The Client should be prepared to offer some initial feedback as to how closely the suggested designs meet with their general needs and expectations.
The Client should select the design strategy that best suits their needs and assemble and deliver a list of any desired discussion points for revision (if necessary) to Crazy Lemon Graphics. The Client is more than welcome to combine elements from other inspirational sources to create a FINAL look within two revision rounds.  The Client will then approve/signoff on the final design strategy.
As soon as the final look is approved and signed off, Crazy Lemon Graphics will start building the website live.
Because changes to the template and look after final sign-off requires extra time and money, Crazy Lemon Graphics is requesting The Client to be 100% satisfied, prior to building the website template live.
As soon as Crazy Lemon Graphics completed the uploading and styling of all info (as supplied), The Studio will send The Client a temporary link to view their site online.
Client’s feedback and final approval is required prior to website going live.
Receiving The Clients’ final payment of the outstanding 50% will ensure the task to be completed.
Crazy Lemon Graphics will then finalize the basic SEO in order for the website to go live and Google to index and rank the website.
The Online Marketing (SEO & SEM) can only happen after the website has been indexed by Google. A personalized online marketing strategy will be quoted for accordingly if requested by The Client.

Layout Development

The CMS system used to build websites is WordPress / Joomla. Some of the components used, are bought Modules from WordPress / Joomla Component Developers, which has been pre-designed for this specific system purposes, thus certain restrictions in programming and layout may be applicable.

Hosting Services

Crazy Lemon Graphics also offer hosting services, which, if required by The Client, will be quoted upon at an additional monthly fee.  Should The Client prefer to use a different hosting company, it is the responsibility of The Client to liaise anything regarding hosting to such company.  Crazy Lemon Graphics however prefer The Client to make use of The Studio’s hosting service, seeing as this includes a Monthly Maintenance Plan.
Should The Client require assistance with Domain registration or transfers, Crazy Lemon Graphics should be informed in advance. Domain transfer/new domain registration forms will then be supplied on request.
Crazy lemon Graphics reserves the rights to bill The Client for any Domain Administration tasks.

Backup

 The completed website will be backed up as soon as the website is ready to go live. This backup will be supplied to The Client. No monthly backup will be made by Crazy Lemon Graphics, unless requested by The Client and an additional monthly fee will be applicable.

Online Marketing Services (SEO & SEM)

Only BASIC SEO (Search Engine Optimization) is included in the standard website packages. Basic SEO does not include 1st page rankings with Google or any other search engines.
In order to reach 1st page rankings with Google, an ADVANCED SEO strategy should be agreed upon which includes SEO & SEM services on a monthly contract and will be quoted for separately.  SEO results may vary and could take 4-6 weeks for the website to be indexed by Google, after the website has been completed.
Basic SEO includes:
• Sitemap uploaded to Google.
• Website Indexed with Google
• Basic Keywords built into pages
• Website description built into header
• Search Engine Friendly (SEF) URL’s used

Payments

Because a lot of time, effort and dedication goes into providing The Client with the perfect website, The Client is required to pay a 50% deposit prior to work commencing.
The project will only be scheduled and uploaded to the workflow system once the down payment is received by Crazy Lemon Graphics, from where the team of designers will be briefed to commence with the website.
The down payment is non-refundable. The remaining 50% is payable to Crazy Lemon Graphics upon completion of the project, before the original artwork and open file format will be supplied to The Client. Please note this is a strict Company policy, so please adhere to this to avoid any unpleasantness. No monies or deposits for projects will be paid back to client at any time during or after the project.

Delayed Payment

If, after the project has commenced, proofs has been sent through and completed within 30 days, subsequent invoices are not paid within 30 days, a 5% “delayed payment” fee will be charged. This initial 5% figure will be added upon each recurring 30 day period until the full amount has been received by Crazy Lemon Graphics.

Errors & Omissions

Crazy Lemon Graphics is not responsible for proofreading any website content. The Client is responsible to check proofs and other deliverables carefully for accuracy in all respects, ranging from spelling to technical illustrations. Crazy Lemon Graphics is not liable for errors or omissions, The Clients’ signature or go-ahead e-mail, or that of the authorized representative is required.
Crazy Lemon Graphics does not take any responsibility for loss of any information on your website, unless The Client has signed the Monthly Hosting Plan agreement with Crazy Lemon Graphics.
Crazy Lemon Graphics does not take any responsibility for any legal issues that may arise with regards to the content of your website. It’s The Client’s responsibility to ensure there are no copyright infringements.
Crazy Lemon Graphics does not take any responsibility if your website security is compromised by either a hacker or malicious code. Websites hosted by Crazy Lemon Graphics are hosted on a secure server with antivirus protection. WordPress / Joomla has built-in security and website back ends are protected with an Admin username and password.

Revisions

All projects includes Revision Rounds (specific amounts) as stated on quotations. Should extra revision rounds be required a separate quotation will be supplied accordingly. Crazy Lemon Graphics cannot and will never limit The Client to change their minds.
Though the price at the beginning of the contract is based on the length of time that Crazy Lemon Graphics estimate they’ll need to accomplish everything as requested to be achieved, additional estimates can be requested for any further or additional changes to be implemented.
The Client must assume that, after sign-off, all additions, alterations, changes in content, layout or process changes requested by The Client, will alter the time and cost.

Additions & Alterations

New work requested by The Client and performed by Crazy Lemon Graphics after ATP (agreement to proceed), is considered an addition or alteration (extra revision round). If the job changes to an extent that substantially alters the specifications described in the original estimate, Crazy Lemon Graphics will submit an additional quotation to The Client, and both parties must agree to the revised or additional fee before further work proceeds.

Deadlines

A Note on Deadlines:
Crazy Lemon Graphics loves deadlines and we hit every single one of them every time. In order for us to do this for you, however, it is important that you hit every deadline, too. We will rely on you to keep the project flow going with your approvals and sign-offs, as well as getting us content for your website in a timely manner— typically before any design can begin.
Out-of-contact time and delays in approvals will directly affect the project schedule, necessitating our moving deadlines and milestones forward accordingly, but note that payment milestones will remain as scheduled.
By signing this document, or paying your deposit, you acknowledge your responsibilities in keeping the project on-schedule.
By the same token, in the unlikely event we miss one of our deadlines, the payment milestones will be adjusted accordingly.
If The Client fails to deliver necessary content, resources, or feedback by the time Crazy Lemon Graphics deems crucial to any deadline, all deadlines and milestones (except payment milestones) will be adjusted accordingly.
The Client’s failure to meet timeline/milestone or content obligations for a period of 7 days or more will result in reallocation of The Studios’ resources and work on the project will be delayed or may cease.

Customer Service

In the result of the client not being satisfied (due to brief being misunderstood, process issues or reasonable expectancy not met), client needs to call a meeting with Crazy Lemon Graphics, and mediate a favourable solution for both parties.

Cancellation

A cancellation fee for work commenced or completed shall be paid by The Client, with the fee based on the stage of project completion. The fee will not exceed 100% of the total project cost. This fee will be based on hours already spent on the project. If after project commencement, client communication (face-to-face, telephone, or email) stops for a period of 30 days, the project can be cancelled by Crazy Lemon Graphics. Full amount paid for project will be allocated as cancellation fee. Thereupon, Crazy Lemon Graphics can choose to cease further work on the project.

Communication

Crazy lemon Graphics can be reached by telephone or email from Monday to Friday between 8:30am and 5pm or by a scheduled appointment agreed upon. All revisions to be supplied ONLY in written format (e-mail), no revisions will be commenced, based on telephonic requests/ discussions.

Confidentiality

The Client must inform the designer in writing before the project commences if any portion of any material or information provided by The Client is confidential.

And Lastly This...

In order for us to obtain a high-level of excellence, your commitment to this project is highly valued and will be directly reflected in the results. By hiring our Studio you’ve enlisted our expertise at how best to accomplish the goals that your team and our team have defined.

Daniel Maritz

Lulu Maritz